Tae-won and I gave a presentation about Social Commerce on April 18th. Since SC was introduced in Korea last year, the market of SC has dramatically increased. With SC on TV ad, it has become more familiar to Koreans. However, the fear and complains of SC service is also increasing. I want to talk more about problems and solution.
First, the channel of buying SC tickets is mainly from online portal sites and broadcasting advertisement. Ticket Monster, the #1 market share company, even makes just little profits from SNS. In other words, only 5% of Tick Monster’s customers are flown in SNS. This means that SC market hasn’t been forming as original purpose of SC. I think other companies are likely to follow the same PR process to survive. It can increase the cost that local companies pay to SC companies.
Second, 25% of SC companies have difficulty securing and negotiation the supply of goods and service. They offer only 1 product per week and more than 200 SC companies haven’t made profit because of the large number of SC companies. Many have gone bankrupt. So, customers are now more likely to be damaged by some of these companies that stop running their business right after selling tickets.
In order to keep SC market healthy, their marketing tool should be changed to SNS. For example, Facebook offers lots of good functions to promote products or services. SC companies need to stop spending large amount of expense on advertising. In addition, customers should be careful when purchasing SC tickets to prevent buying useless ones.